Last updated: 12 August 2026
We would rather sort out a problem than process a refund, so this policy starts from the position that you should tell us when something is not right. Where a refund is the correct answer, this page explains how it is worked out.
This policy applies to fees paid to ChennaiCFO for professional services — virtual CFO, accounting, compliance, advisory, India entry, overseas setup and the other services listed on this website. Where an engagement letter sets out different refund or cancellation terms, that letter applies to that engagement.
You are engaging professional time and expertise, not buying goods. Once work has begun, the time spent on it cannot be recovered or resold, which is why refunds after commencement are calculated on the basis of work not yet done.
Most engagements begin with an advance. Work starts once the advance is received and the scope is confirmed. If we are unable to take up the assignment after receiving an advance — because of a conflict of interest, a regulatory restriction or our own capacity — the entire advance is refunded.
If you cancel in writing before we begin work, the fee paid is refunded in full, less payment gateway or bank charges that are not recoverable by us. A request received within seven days of payment and before commencement is treated as a cancellation before work begins.
If you cancel after work has begun, we will refund the fee attributable to the portion of the scope not yet delivered. The amount is worked out from the stage reached, the deliverables already provided, and the time recorded on the assignment, and we will share that computation with you. Where a fixed-fee assignment is substantially complete, no refund is due.
Retainer engagements are billed for a period in advance and may be ended with thirty days' written notice as provided in our Terms and Conditions. Fees for the current billing period are not refundable, since the team and capacity for that period are already committed. Any period billed beyond the notice period is refunded in full.
Delay or refusal by a government department, bank or other authority is not a service failure on our part. Outcomes such as approval of a subsidy, sanction of funding or acceptance of a position by an authority are not within our control, and fees are not refundable on the basis of such an outcome.
If a deliverable is late, incomplete or not to the agreed scope, write to us within fifteen days of receiving it. We will review it and, at our option, correct the work at no extra cost, complete the balance of scope, or refund the fee attributable to the deficient portion. Giving us the chance to put the work right is a condition of a refund claim.
Send an email to office@chennaicfo.com with the subject line "Refund request", including:
We acknowledge requests within three working days and communicate a decision, with the computation, within ten working days.
Approved refunds are processed within seven to fourteen working days of approval, to the same bank account or payment instrument the payment came from. Where that is not possible, we refund by bank transfer to an account in the payer's name. Refunds are made net of taxes already deposited with the government where those cannot be recovered, and the time your bank takes to credit the amount is outside our control.
A duplicate payment, or an amount debited for a payment that failed, is refunded in full once confirmed with the payment gateway or bank. Tell us as soon as you notice it.
Please raise a concern with us before initiating a chargeback with your bank or card issuer. A chargeback raised while a refund request is under review may lead to work on the engagement being suspended until the matter is settled.
We may update this policy. The version in force on the date of your payment applies to that payment.
For anything relating to billing or refunds, contact office@chennaicfo.com or +91 9340000800.
See also our Terms and Conditions and Privacy Policy.